Careers

We are seeking a reliable, self-motivated individual, with exceptional attention to detail, to provide customer service for product orders related to commercial lighting control systems. This individual should have the ability to work with a high level of accuracy and the ability to work as part of a team. Exceptional problem solving, time management, and organizational skills, with the ability to multi-task in a fast-paced environment are necessary.

The role will require timely communication between our represented factories and electrical distributors. Daily tasks include order entry, maintaining reports, following shipping status, warranty/return resolutions, and some miscellaneous pricing. Our goal is to provide outstanding service to our customers while following a project through its construction life cycle. Professionalism and proficient computer skills are required. On the job training for our product lines and software will be provided. Experience in the industry and college education preferred but not required.

This role reports to the SVP of Construction Sales and is responsible for driving demand for our products at existing accounts, identifying new business opportunities, and fostering a strong relationship with our customers. There is a strong focus on selling our products to contractors focused on building Data Centers in Maryland and Virginia.

• Develops and maintains executive level relationship with assigned customers through regular sales calls. These customers include electrical distributors and electrical contractors
• Develops relationships and markets One Source Associates product lines to potential new customers
• Provides exceptional customer service, responding to all customer issues or problems in a timely and effective manner
• Introduces new products to the market
• Communicates regularly with Inside Sales on opportunities and order management
• Works closely with all internal departments, combining individual efforts to better serve the customer
• Regularly attends training and communication meeting as required
• Represents the company to the community, the public in general, and various local, regional, state, organizations
• Attends applicable trade association meetings/events to promote our company
• Performs other duties as obvious or assigned
• Manages distributor marketing promos and budgets

This role is responsible for driving customer excellence for the projects awarded by Electrical Distributors to our Agency. In this role, you will review and manage the project from award through product shipment. You will be responsible for assisting the Electrical Distributor and Contractor to deliver the products as approved and on time to the project owner. You will work closely with the inside quotations group, customer service group and factories as needed to address any product needs and/or customer concerns. The below abilities/skills are required for you to perform this role successfully.

• Strong focus on Details.
• The ability to multi-task as required for daily workload.
• The ability to work alone or as part of a team.
• Reviews project documentation including Construction Documents, Specifications and Factory Shop Drawings. o Confirm Shop drawing information for accuracy for run length and emergency wiring information
• Manages project submittals and correspondence. o Respond to comments which may include updating or confirming selections/options on the quote and/or order.
• Responsible for reviewing/comparing part numbers on Orders and Submittals for accuracy and compliance with approval comments.
• Provides exceptional customer service, responding to all customer issues or problems in a timely and effective manner.
• Communicates with Inside Sales teams (Quotes and Customer Service) and Outside Sales team (Distributor Sales and Specification Sales) as needed to ensure project concerns and shipment needs are addressed as needed.
• Performs other duties as required

A successful Field Service Technician will excel at coordination with electrical contractors, enjoy programming and troubleshooting a variety of lighting control systems, and drive for excellence in customer satisfaction. In this position, you would be a key part of our lighting controls team, as the lighting controls expert at customer sites in Baltimore, MD / Washington, DC, ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. Build your career in an innovative, growing company by developing a working knowledge of a variety of lighting control systems and supporting our customers.

Responsibilities:

• Deliver exemplary customer service to One Source Associates, Inc. customers in the field
• Become proficient in servicing all control systems while following field service procedures for programming, connecting simple low voltage wiring, and button-press programming of devices.
• Troubleshoot and repair commercial controls system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Work independently from your home office and on the road to accommodate the everchanging needs and priorities of our customers
• Stay aligned to One Source Associates, Inc. culture and values

One Source Associates, Inc. offers a competitive compensation and benefits package and a professional work environment. We hope that you’ll consider joining our team.